Terms and Conditions

Unless the context otherwise requires, the following expressions shall have the meanings assigned below.

The Company is an online educational platform that enables Users to purchase licences to access educational Content in digital form. The Website does not sell ownership of Courses or Digital Products. Every purchase made through the Website constitutes only the grant of a limited licence to access the purchased Content in accordance with these Terms. Nothing contained on the Website shall be construed as transferring ownership of any Intellectual Property Rights.

These Terms govern all use of the Platform, including browsing, registration, purchase of Courses, purchase of Digital Products, participation in memberships, viewing recorded lessons and use of any other services offered through the Company. By clicking “I Agree”, “Register”, “Purchase”, “Enroll”, “Continue”, “Subscribe”, “Proceed to Payment” or any similar acceptance mechanism, you expressly acknowledge that (a) you have read these Terms, (b) you understand these Terms, (c) you agree to be legally bound by these Terms, (d) these Terms constitute an enforceable electronic contract. These Terms apply to every visitor irrespective of whether the User purchases any Course.

If you are acting on behalf of an organisation, you represent and warrant that you are authorised to bind that organisation to these Terms.

The purchase of a Course or Digital Product grants only a limited licence to access the Content. The purchase does not constitute any transfer of ownership, sale of intellectual property, assignment of copyright, transfer of source files, transfer of teaching methodology. All rights not expressly granted remain reserved by the Company and/or the relevant Coach.

Users must have legal capacity to enter into binding contracts under Applicable Laws. If a User is below the age of majority, access must be under the supervision and consent of a parent or legal guardian. The Company reserves the right to refuse registration or access to any person at its sole discretion.

The Company may revise these Terms from time to time. Updated Terms shall become effective upon publication on the Platform unless otherwise specified. Continued use of the Platform after publication constitutes acceptance of the revised Terms.

Unless expressly authorised by the Company in writing, every Account shall be personal to the registered User. Accounts may not be sold, assigned, transferred, gifted, sublicensed, leased, shared, or otherwise made available to any third party. The User shall not acquire any proprietary rights in the Account itself. All Accounts remain part of the Company’s digital infrastructure and may be modified, suspended or terminated in accordance with these Terms. Each individual may maintain only one personal Account unless expressly authorised by the Company. The Company may merge, suspend or terminate duplicate Accounts.

The User shall maintain the confidentiality of the username, password, OTP, authentication codes, recovery credentials, and security questions. The User shall be solely responsible for all activities occurring through the Account irrespective of whether such activities were authorised by the User. The User shall immediately notify the Company upon becoming aware of any unauthorised login, password compromise, account theft, suspicious activity, phishing attempt, or any other security incident. The Company may prescribe minimum password standards including but not limited to minimum length, complexity, periodic reset, and multi-factor authentication. Any failure to comply may restrict access.

The Company may require one or more authentication methods including OTP verification, authenticator applications, biometric verification, device authentication, email confirmation, and security questions. Any failure to complete authentication may result in temporary suspension of access.

The Company may restrict access to a specified number of registered devices depending upon the Subscription Plan. Users may replace registered devices subject to limitations imposed by the Platform. Repeated device changes may trigger additional verification. Unless expressly permitted under an Enterprise Licence, simultaneous streaming from multiple devices is prohibited. The Platform may automatically terminate concurrent sessions. Accessing the Platform through shared computers or public devices shall be entirely at the User’s own risk.

To protect the integrity of the Platform, the Company may monitor login timestamps, IP addresses, browser identifiers, operating systems, device IDs, geographic location (where permitted), session duration, bandwidth usage, viewing history, and authentication records. Such monitoring may be undertaken for fraud detection, piracy prevention, account security, platform optimisation, and regulatory compliance.

Account sharing is strictly prohibited. Without limitation, Users shall not permit access by family members, friends, colleagues, employees, employers, coaching institutes, educational institutions, corporate teams, or any unauthorised third party. Each individual requiring access must purchase a separate licence unless covered by an Enterprise Licence.

The Company may use automated or manual systems to detect credential sharing, abnormal login patterns, VPN usage, proxy servers, emulator software, virtual machines, browser automation, session cloning, excessive streaming, credential stuffing attacks, simultaneous access from geographically distant locations, and suspicious download behaviour. Upon detection, the Company may request additional verification, temporarily suspend access, restrict devices, terminate active sessions, permanently disable the Account, or initiate legal proceedings where appropriate.

Enterprise or institutional Accounts shall be governed by separate commercial terms. The Company may require nominated administrators, authorised user lists, audit rights, periodic compliance certifications, user limits, and licence verification. Any use beyond the licensed number of users may result in additional licence fees, suspension or termination.

Every User shall maintain accurate account information, use the Platform only for lawful purposes, protect account credentials, promptly report unauthorised access, comply with all Platform policies, and ensure that use of the Platform does not infringe the rights of any person or violate any applicable law.

The Company reserves the right, at its sole discretion and without prejudice to any other rights available under law or these Terms, to refuse registration, reject any Account application, suspend or deactivate any Account, require additional verification, merge duplicate Accounts, cancel fraudulent registrations, limit access to specific Services, impose reasonable security measures to safeguard the Platform and its users.

Unless expressly stated otherwise in writing, the Licence permits the User only to (a) stream the purchased Course through the authorised Platform; (b) access downloadable resources specifically designated by the Company as downloadable; (c) participate in quizzes, assessments and exercises forming part of the Course; (d) download completion certificates where available; (e) print PDF materials solely for the User's personal reference, provided that such printing does not remove or alter any copyright or proprietary notices. Except as expressly permitted above, no other rights are granted.

Each Course is licensed exclusively to the registered User. The Licence is personal and may not be exercised by spouses, family members, friends, colleagues, employers, educational institutions, coaching centres, corporate teams, or any other third party. Where multiple individuals require access, separate licences or an Enterprise Licence must be purchased.

Subject to compliance with these Terms, the User may (a) access the Course during the applicable licence period; (b) make personal handwritten or electronic notes for private study; (c) bookmark lessons; (d) participate in discussion forums made available through the Platform; (e) complete assignments and assessments; (f) access updates to the Course where provided by Coach Cluster. No other use is permitted unless expressly authorised in writing.

Where a Course is advertised as providing “Lifetime Access”, such access shall mean access for so long as the Company continues to commercially host and maintain that Course on the Platform. Lifetime Access does not mean the lifetime of the User, the lifetime of the Coach, the perpetual existence of the Platform, or perpetual availability irrespective of technological, commercial or legal considerations. The Company reserves the right to discontinue, archive, replace or remove any Course in accordance with these Terms.

The Company does not warrant that any Course will remain permanently available. Without limiting the foregoing, the Company may discontinue or merge Courses, split Courses into multiple modules, replace outdated lessons, update recordings, substitute Coaches, remove obsolete Content, and revise learning paths. Where commercially reasonable, the Company may provide substantially equivalent replacement Content.

Unless expressly permitted, Users receive streaming rights only. Where downloads are permitted, such downloads (a) remain licensed and not sold; (b) may contain visible or invisible watermarks; (c) shall be used only for personal educational purposes; or (d) may not be copied, uploaded, shared, distributed or commercially exploited. Downloading a file does not transfer ownership.

Where offline viewing is enabled through the Platform (a) the downloaded file shall remain encrypted; (b) access shall be restricted to authorised devices; (c) offline access may expire periodically; (d) internet verification may be required. Offline access may be disabled at any time where misuse is suspected.

The Company may, in its sole discretion, update, modify, improve, expand, reduce, restructure, or discontinue any Course or Digital Product. The Company shall have no obligation to maintain any particular version indefinitely.

Completion of a Course does not create any legal entitlement to employment, promotion, certification by any government authority, professional licence, accreditation, guaranteed examination success, or guaranteed business results. Any testimonials or success stories displayed on the Platform are illustrative only, and individual outcomes may vary.

Unless expressly stated otherwise, Courses offered through the Platform are not affiliated with any statutory university, do not confer academic degrees, or do not constitute recognised qualifications under applicable educational laws. Any certificates issued by the Company are certificates of completion only unless otherwise specified.

Except as expressly authorised in writing, the User shall not:

1. Copy any video, audio, document, software or other Content;
2. Record the Platform using screen recording software, browser extensions, operating system recording tools, external recording devices, mobile phones, cameras, video capture cards, HDMI recording devices, AI transcription software, or any other recording technology;
3. Reproduce any Course in whole or in part;
4. Share, upload, email, forward, transfer or otherwise redistribute any Content;
5. Commercialise the Content for coaching, consulting, mentoring, paid workshops, corporate training, institutional teaching, franchising, resale, creating competing educational products;
6. Edit, adapt, translate, dub, crop, remix or otherwise modify any Content;
7. Create derivative courses, summaries, notes for sale, translated versions, compilations or adaptations based upon the Content;
8. Reverse engineer, decompile or attempt to discover the source code of any software forming part of the Platform;
9. Circumvent Security by attempting to bypass DRM, encryption, watermarking, authentication systems, licence verification, device limits, regional restrictions, security protocols;
10. Remove, obscure or alter any copyright notice, trademark, watermark or proprietary legend contained in the Content;
11. Use bots, spiders, crawlers, scraping tools, automated scripts or similar technologies to extract Content, metadata or user information from the Platform;
12. Upload, input, reproduce or otherwise use any Course or Content for training or fine-tuning AI models, developing machine learning systems, creating synthetic instructors, generating AI voice clones, producing AI-generated summaries for commercial use, developing competing educational tools; or
13. Use any Content in a manner that suggests endorsement by, affiliation with or impersonation of any Coach, instructor or the Company.

Any breach of this Part shall constitute a material breach of these Terms. Upon such breach, the Company may, without prejudice to any other rights, immediately suspend or terminate the User’s Account, revoke the Licence, disable access to Courses, permanently block the User, demand deletion of infringing copies, issue takedown notices, seek injunctive relief, recover damages, legal costs and investigation expenses; and initiate civil or criminal proceedings where permitted under applicable law.

Users acknowledge that they are purchasing only a licence to access Content. Users do not acquire ownership of, videos, recordings, presentations, templates, assessments, software, source files, teaching methodologies, branding, databases; or any other intellectual property.

Unless otherwise stated, every Course and Digital Product available on the Platform is protected under the Copyright Act, 1957 and applicable international copyright conventions. All rights are expressly reserved. No licence shall be implied merely because the Content is accessible online.

The following, among others, constitute valuable trademarks, trade dress or branding of the Company: Company logos; product names; course branding; slogans; badges; icons; graphical interfaces; certification marks (where applicable); and all associated branding elements. No User shall use any such mark without the Company’s prior written consent.

The moral rights of Coaches, instructors and authors shall remain unaffected. Users shall not falsely claim authorship, remove author attribution, modify content in a manner prejudicial to the author’s reputation; or present modified content as original.

The Company employs technological protection measures to safeguard its Content. Such measures may include encryption, secure streaming, session authentication, tokenised access, playback restrictions, dynamic licence verification, forensic watermarking, device authentication, encrypted downloads, browser fingerprinting, secure APIs; and server-side monitoring. Users shall not attempt to disable, bypass or interfere with any DRM mechanism.

To deter piracy and facilitate enforcement, the Company may embed visible and/or invisible identifiers into its Content. These identifiers may include user name, registered email address, account ID, transaction ID, IP address, device identifier, session identifier, purchase details, date and time of access, and forensic watermarking capable of tracing unauthorised copies. The User shall not attempt to remove, obscure, alter or tamper with any watermark or identifying information.

The User shall not use any Course, Digital Product or other Content, whether in whole or in part, for the purpose of training, developing, testing or improving any Artificial Intelligence system. Without limitation, the User shall not (a) upload Course material to any generative AI platform; (b) use transcripts, notes or videos to train machine learning models; (c) create AI-generated summaries for commercial distribution; (d) generate synthetic voice models of any Coach or instructor; (e) create digital avatars or virtual instructors based on any Coach; (f) use the Content to develop competing AI educational systems; (g) scrape the Platform to generate AI datasets; or (h) otherwise exploit the Content for automated learning systems without the Company’s prior written consent. Any such use shall constitute a material breach of these Terms.

Users shall not, directly or indirectly reproduce, publish, distribute, transmit, broadcast, communicate to the public, upload, mirror, host, embed, syndicate, share, sell, rent, lease, license, sublicense, or otherwise make available any Content except as expressly authorised by the Company. This prohibition applies irrespective of whether the activity is commercial or non-commercial.

Except where expressly permitted by the Platform: Users shall not take screenshots of course videos, screen-record lessons, capture audio, photograph the screen, use OCR software, extract subtitles, use browser developer tools to obtain Content, record live sessions, use browser extensions or software to download protected videos, capture Content using external recording devices. Any attempt to circumvent technical protection measures shall be deemed a material breach.

Users shall not create or assist in creating any derivative work based on the Content, including translated versions, abridged versions, summaries for sale, compilations, adaptations, revised editions, annotations for commercial use, competing courses, instructional manuals, AI-generated reproductions, voice-over versions and dubbed versions.

Users shall not use any automated means to access the Platform, including bots, spiders, crawlers, scrapers, automated scripts, robotic process automation, browser automation tools, APIs (except those officially provided), data harvesting software. The Company may immediately block such activity.

The Company respects the intellectual property rights of others. If any person believes that Content available on the Platform infringes their rights, they may submit a written complaint containing identification of the copyrighted work, identification of the allegedly infringing material, proof of ownership or authority, contact details, a declaration of good faith, and any additional information reasonably requested by the Company. The Company reserves the right to remove or disable access to disputed Content while investigating such complaints.

In the event of any actual or suspected infringement of the Company’s or a Coach’s intellectual property rights, the Company may, without prior notice and in addition to any other remedies available under law (a) suspend or terminate the User's Account; (b) revoke the Licence; (c) disable access to the affected Content; (d) issue cease-and-desist notices; (e) submit takedown requests to websites, platforms and intermediaries; (f) report the infringement to payment service providers or relevant authorities; (g) seek temporary, interim and permanent injunctive relief; (h) institute civil or criminal proceedings under applicable law; (i) claim damages, account of profits, legal costs and investigation expenses; and (j) pursue any other remedy available under contract, statute or common law.

Without prejudice to the Company’s right to prove and recover actual damages, any unauthorised copying, recording, distribution, commercial exploitation or other material infringement of these Terms may entitle the Company to seek appropriate contractual damages, injunctive relief and all other remedies available under applicable law. Where permitted by applicable law, the Company may also recover investigation costs, legal fees, expert fees, forensic expenses, and costs incurred in protecting or enforcing its intellectual property rights.

The Company may, at its sole discretion, offer discounts, promotional pricing, scholarships, coupons, referral credits, gift vouchers, loyalty benefits, early bird pricing, festive offers, or limited-time promotions, unless expressly stated that promotions cannot be combined, or promotions have no cash value, or promotions are non-transferable, or expired promotions cannot be revived. The Company reserves the right to withdraw any promotion at any time.

The Company reserves the right to cancel or discontinue any Course, programme or Service due to low enrolment, instructor unavailability, legal or regulatory requirements, technical issues, Force Majeure Events, or business reasons. Where a paid Course is cancelled before access is provided, the Company may, at its discretion provide a full refund, offer equivalent replacement Content, or provide a credit for future purchases.

Course purchases are personal to the User and may not be transferred to another individual unless the Company expressly permits such transfer. Any approved transfer shall be subject to applicable administrative charges and conditions.

Coupons, promotional credits and referral rewards have no cash value and are non-transferable. The same may not be combined unless expressly permitted, may expire if unused, may be revoked where fraud or misuse is detected. The Company reserves the right to cancel any promotional benefit obtained through abuse or manipulation of promotional schemes.

The Company may issue electronic invoices, receipts or tax invoices in accordance with applicable law. Users are responsible for providing accurate billing details. Requests for changes to invoicing information may be accommodated only where legally permissible.

The Company reserves the right to revise the pricing of Courses, subscriptions and Services from time to time. Such revisions shall not ordinarily affect purchases already completed, unless expressly stated or required due to changes in taxes or applicable law.

The Company does not guarantee that future pricing will be identical to previous pricing. A User shall not be entitled to a refund, credit or price adjustment solely because a Course is subsequently offered at a discounted or promotional price.

The Company reserves the right to determine pricing, introduce or discontinue subscription plans, bundle or unbundle Courses, revise promotional campaigns, modify payment options, offer institutional pricing and negotiate separate commercial arrangements with enterprise customers.

Users shall access and use the Platform responsibly, ethically, lawfully and in accordance with these Terms, Applicable Laws and generally accepted standards of online conduct. The Platform is intended to facilitate learning, collaboration and professional development. Users shall ensure that their conduct contributes to a respectful, safe and productive learning environment. Users agree to comply with these Terms, all applicable laws, intellectual property laws, privacy laws, cyber security laws, export control laws (where applicable), and all reasonable instructions issued by the Company from time to time.

Users may use the Platform solely for lawful educational and learning purposes. Without limitation, Users may access purchased Courses, participate in discussions, submit assignments, complete assessments, communicate with Coaches through authorised channels, download expressly permitted resources, receive certificates issued through the Platform. Any use outside the scope of the Licence granted under these Terms is prohibited.

Without limiting any other restriction contained in these Terms, the User shall not directly or indirectly:

1. impersonate another person, create fake Accounts, use another person’s credentials, falsely claim affiliation with the Company or any Coach;
2. submit false registration details, forged documents, inaccurate profile information, misleading credentials;
3. engage in harassment, bullying, intimidation, stalking, threats, abuse, hate speech, discriminatory behaviour, sexually explicit conduct, offensive communications towards Coaches, instructors, employees, moderators, learners, guest speakers, or third parties;
4. overload servers, conduct denial-of-service attacks, introduce malware, distribute ransomware, upload viruses, interfere with Platform functionality, attempt unauthorised access;
5. send spam, unsolicited advertisements, promotional material, chain messages, phishing emails, affiliate marketing links, referral abuse;
6. use the Platform for fraud, money laundering, terrorism financing, illegal gambling, sale of prohibited goods, cybercrime, unlawful solicitation;
7. complete assessments for another person, allow another person to attend Courses using their Account, submit plagiarised assignments, manipulate assessment results, interfere with examinations;
8. use the Platform to recruit customers, recruit employees, promote businesses, advertise competing services, market coaching services, solicit investments, build mailing lists without the prior written approval of the Company;
9. collect or harvest email addresses, mobile numbers, learner profiles, Coach information, metadata, analytics, Platform statistics; or
10. pressure Coaches for private consultations outside the Platform, attempt to bypass Platform payment mechanisms, induce Coaches to provide off-platform services in breach of their agreements with Coach Cluster.

The Company may communicate with Users through email, SMS, in-app notifications, push notifications, WhatsApp (where consent has been provided), other electronic communication channels. Users may manage certain communication preferences through their Account settings, subject to mandatory service communications. The User agrees that communications made through email, SMS, in-app notifications, platform messages, electronic dashboards, other digital communication channels shall satisfy any legal requirement that such communications be in writing, where permitted by applicable law. By registering on the Platform, the User agrees to receive communications relating to Account administration, security alerts, transaction confirmations, payment reminders, course updates, technical notices, policy changes, and customer support. Subject to applicable law and the User’s communication preferences, the Company may also send information regarding new Courses, promotional offers, newsletters, events, webinars, educational content. Users may opt out of marketing communications where such option is provided. Mandatory service-related communications may continue to be sent.

The Company’s failure to enforce any provision of these Terms on one occasion shall not constitute a waiver of its right to enforce the same or any other provision in the future.

Where the Platform is accessed through a mobile application or downloadable software, the Company may release updates, bug fixes, security patches and new versions. Certain Services may require installation of the latest version to ensure continued functionality. Failure to install critical updates may result in restricted access or degraded performance.

The Platform may integrate with or provide access to third-party services, including payment gateways, video hosting providers, cloud infrastructure providers, communication platforms, analytics providers, authentication services, AI tools, webinar platforms, productivity tools. The use of such third-party services may be governed by their own terms and privacy policies. The Company is not responsible for the acts, omissions or services of independent third parties.

Technical support is limited to reasonable assistance relating to access issues, login problems, payment confirmation, technical errors, navigation, and platform functionality. The Company is not obliged to provide personalised coaching, academic tutoring, legal advice, financial advice, career counselling, business consulting, customised technical services, unless separately contracted.

The Company implements reasonable technical and organisational measures to safeguard the Platform against unauthorised access, misuse and security threats. However, no system connected to the internet can be guaranteed to be completely secure. Users acknowledge and accept the inherent risks associated with online services.

The Company may temporarily suspend the Platform or any part thereof where reasonably necessary to protect system integrity, investigate suspected misuse, prevent fraud, comply with legal obligations, implement security measures, and address technical issues. Such suspension shall not ordinarily entitle the User to compensation.

The Company may collect information including, but not limited to:

1. Personal Information such as Name, Date of Birth, Email Address, Mobile Number, Postal Address, Country, Educational Qualifications, Professional Information, Profile Photograph (if voluntarily uploaded);
2. Account Information such as Username, Password (encrypted or hashed), Login History, Subscription Details, Purchase History, Certificates, Course Progress;
3. Device Information such as Device ID, Browser Type, Operating System, Screen Resolution, Device Model, Language Preferences;
4. Technical Information such as IP Address, Session Data, Cookies, Browser Fingerprints, Time Zone, Referring URLs, Crash Reports, Error Logs, API Requests; or
5. Coach Cluster may process information relating to Courses enrolled, lessons completed, Assessment scores, Quiz attempts, Time spent on learning activities, Learning preferences, Course completion, Certificates issued. Such information may be used to improve educational outcomes, personalise learning experiences, provide recommendations, monitor engagement and enhance the Platform.

Personal data may be processed for purposes including creation and management of Accounts, providing access to Courses and Services, identity verification, payment processing, fraud prevention, customer support, issuance of certificates, analytics, platform improvement, communication with Users, legal compliance, enforcement of these Terms, protection of the Platform and its Users. The Company shall process personal data only for lawful purposes and in accordance with applicable law.

Where required by Applicable Laws, the Company shall seek the User’s consent before processing personal data for specified purposes. The User may withdraw consent in accordance with applicable law; however, withdrawal of consent may affect the availability of certain Services where such processing is necessary for their provision.

The Company uses cookies and similar technologies to authenticate Users, remember preferences, improve functionality, analyse Platform usage, maintain session integrity, prevent fraud, enhance security. Users may manage cookie preferences through their browser settings or any cookie management tools provided by the Platform. Disabling certain cookies may affect the functionality of the Platform.

Where the Platform permits Users to upload or submit content, including comments, assignments, forum posts, reviews, testimonials or other material (“User Content”), the User: (a) warrants that such User Content does not infringe the rights of any third party; (b) remains responsible for the legality, accuracy and appropriateness of such User Content. By submitting User Content, the User grants the Company a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, format and use such User Content solely for operating, administering, improving and promoting the Platform and its Services. The Company shall not acquire ownership of User Content solely by virtue of this licence.

Where a User voluntarily submits testimonials, reviews or success stories, the User grants the Company a non-exclusive, worldwide, royalty-free licence to publish, reproduce, display and use such testimonials for marketing and promotional purposes, subject to the Company’s Privacy Policy and any applicable consent requirements. Users may request withdrawal of testimonials in accordance with applicable law and the Company’s policies.

The User acknowledges and agrees that records maintained by the Company in electronic form, including but not limited to Account registration details, login history, access logs, IP addresses, device identifiers, transaction history, payment confirmations, course consumption records, assessment submissions, certificates issued, support tickets, audit logs, server logs, and other electronically generated records, may be maintained as evidence of transactions and interactions with the Platform and may be relied upon in resolving disputes, subject to applicable evidentiary laws.

The Company may retain personal data and electronic records for such period as is reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce these Terms, maintain security, and protect legitimate business interests. Upon expiry of the applicable retention period, data may be deleted, anonymised or archived in accordance with applicable law.

The Company implements reasonable technical and organisational measures to safeguard personal data, including measures such as encryption where appropriate, access controls, authentication mechanisms, secure hosting, monitoring and logging, periodic security reviews. While the Company strives to protect personal data, no method of transmission over the internet or electronic storage is completely secure. Accordingly, absolute security cannot be guaranteed.

The Company may disclose information to payment service providers, cloud hosting providers, technology vendors, analytics providers, communication service providers, legal advisors, auditors, regulatory authorities, law enforcement agencies, or courts, where such disclosure is necessary to provide the Services, comply with legal obligations, protect rights or enforce these Terms. Such disclosures shall be made in accordance with Applicable Laws.

Where necessary for the operation of the Platform, personal data may be processed or stored in jurisdictions outside India, subject to compliance with Applicable Laws and the Company’s data protection obligations.

Subject to Applicable Laws, Users may exercise rights relating to their personal data, including rights to access, correction, updating, deletion, where applicable, grievance redressal, and withdrawal of consent, in accordance with the Company’s Privacy Policy and applicable legal requirements.

Nothing in this Part shall limit the Company’s right to process data where such processing is necessary for the performance of these Terms; required by Applicable Laws, necessary to protect the Platform, required to prevent fraud or abuse, required to establish, exercise or defend legal claims.

The Company may permanently terminate a User’s Account and revoke all licences granted under these Terms if (a) the User commits a material breach of these Terms; (b) repeated violations occur despite warnings; (c) the User engages in piracy or copyright infringement; (d) the User misuses Artificial Intelligence in breach of these Terms; (e) the User attempts to reverse engineer or compromise the Platform; (f) the User engages in fraudulent payment practices; (g) continued access would expose the Company or other Users to legal, commercial or security risks; or (h) continued provision of Services is prohibited by law. Termination may be immediate where the nature of the breach warrants urgent action.

Upon suspension or termination (a) all licences granted to the User shall immediately cease; (b) access to Courses, Digital Products and Services may be revoked; (c) certificates not already issued may be withheld where appropriate; (d) any downloaded Content shall remain subject to these Terms; (e) the Company may deactivate or delete the Account in accordance with its data retention policies; (f) the Company may retain records necessary to comply with legal obligations, resolve disputes or enforce these Terms. Termination shall not affect any rights or remedies accrued prior to termination.

The User represents and warrants that: (a) all information provided to the Company is accurate and complete; (b) the User has legal capacity to enter into these Terms; (c) the User will use the Platform only in accordance with Applicable Laws; (d) the User will not infringe the rights of any third party; (e) the User will comply with all licence restrictions contained herein.

The User shall indemnify, defend and hold harmless the Company, RRR Business Solutions LLP, its affiliates, directors, officers, employees, agents, licensors, Coaches and service providers from and against all losses, liabilities, damages, claims, proceedings, penalties, fines, costs and expenses (including reasonable legal fees) arising out of or in connection with (a) breach of these Terms by the User; (b) misuse of the Platform; (c) infringement of intellectual property rights; (d) unlawful use of Artificial Intelligence in relation to the Content; (e) User-generated content uploaded by the User; (f) fraud, negligence or wilful misconduct by the User; (g) violation of Applicable Laws by the User; or (h) claims brought by third parties arising from the User’s acts or omissions. The obligations under this clause shall survive suspension or termination of the User’s Account.

To the fullest extent permitted by Applicable Law:

1. the Company shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, including loss of profits, revenue, goodwill, business opportunities, anticipated savings or data, arising out of or in connection with the use of the Platform or the Services;
2. the aggregate liability of the Company, whether arising in contract, tort (including negligence), statute or otherwise, shall not exceed the total Fees actually paid by the User to the Company for the specific Course or Subscription giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to such liability. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Applicable Law.

The Company shall not be liable for any delay or failure in performing its obligations under these Terms where such delay or failure results from events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental restrictions, epidemics or pandemics, internet outages, cyberattacks, failure of telecommunications networks, power failures, labour disputes; or failures of third-party infrastructure. Performance shall be suspended for the duration of the Force Majeure Event.

The User acknowledges that any breach of the intellectual property, confidentiality or licence provisions of these Terms may cause irreparable harm to the Company for which monetary damages alone may not be an adequate remedy. Accordingly, the Company shall be entitled, in addition to any other remedies available under law or equity, to seek temporary, interim and permanent injunctive relief, specific performance and any other equitable remedies without prejudice to its right to claim damages.

The following provisions shall survive suspension, termination or expiry of these Terms to the extent necessary to give effect to their purpose: Intellectual Property Rights, Licence Restrictions, Artificial Intelligence Restrictions, Digital Rights Management, Confidentiality, Indemnity, Limitation of Liability, Payment Obligations, Electronic Records, Governing Law, Dispute Resolution, any other provision which by its nature is intended to survive.

These Terms, the use of the Platform, all purchases of Courses, Digital Products and Services, and any dispute arising out of or in connection with the Platform shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles. Nothing contained herein shall deprive any User of any mandatory rights available under Applicable Laws.

In the event of any dispute, controversy or claim arising out of or relating to these Terms, the Parties shall first endeavour to resolve the dispute amicably through good faith negotiations. Either Party may notify the other Party in writing of the existence of a dispute. The Parties shall use reasonable efforts to resolve the dispute within thirty (30) days from the date of such notice. If the dispute is not resolved amicably within the aforesaid period, the dispute shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted by a sole arbitrator appointed by the Company. However, where Applicable Law requires a different procedure for appointment, the appointment shall be made in accordance with such law. The seat and venue of arbitration shall be New Delhi, India. The arbitration proceedings shall be conducted in the English language. The arbitral award shall be final and binding upon the Parties. Nothing in this clause shall prevent Coach Cluster from seeking interim or injunctive relief from any court of competent jurisdiction to protect its Intellectual Property Rights, confidential information or other proprietary rights.

Subject to Clause 97 above and any mandatory jurisdiction conferred by Applicable Law, the courts situated at New Delhi, India, shall have exclusive jurisdiction over all matters arising out of or relating to these Terms.

The Company reserves the right to amend, modify, update or replace these Terms from time to time. Material changes shall become effective upon publication on the Platform or on such later date as may be specified. Where required by Applicable Law, the Company shall provide reasonable notice of material changes. Continued use of the Platform after the effective date of revised Terms shall constitute acceptance of such revised Terms.

The User shall not assign, transfer, delegate, sublicense or otherwise dispose of any rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer its rights and obligations under these Terms to an affiliate, a successor entity, a purchaser of its business, a company resulting from merger, amalgamation or restructuring, or any other lawful successor. Such assignment shall not adversely affect the User’s accrued contractual rights.

These Terms, together with the Privacy Policy, Refund Policy, Cookie Policy, Community Guidelines, Copyright Policy, AI Usage Policy, any Course-specific terms; and any additional policies expressly incorporated by reference, constitute the entire agreement between the Company and the User concerning the use of the Platform and supersede all prior oral or written understandings relating to the same subject matter.

If any provision of these Terms is held by a court or competent authority to be invalid, illegal or unenforceable, such provision shall be modified or severed only to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Failure or delay by the Company in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy. Any waiver shall be effective only if made expressly in writing by an authorised representative of the Company. A waiver of one breach shall not constitute a waiver of any subsequent breach.

Nothing contained in these Terms shall be construed as creating a partnership, joint venture, agency, employment relationship, franchise, fiduciary relationship, or other similar relationship between the Company and any User. The User accesses the Platform as an independent contracting party.

The User acknowledges that acceptance of these Terms through clicking “I Agree”, “Accept”, “Purchase”, “Enroll”, creating an Account, accessing the Platform, or using any Service, constitutes valid and binding acceptance of these Terms. The Parties agree that such electronic acceptance shall have the same legal force and effect as a handwritten signature, subject to Applicable Law.

Clause headings and titles are inserted for convenience only and shall not affect the interpretation of these Terms.

Except as expressly provided herein, these Terms do not confer any rights or remedies upon any person who is not a party to these Terms. This clause shall not affect the rights of Coaches, licensors or affiliates to the extent they are expressly identified as beneficiaries of particular provisions.

Questions regarding these Terms may be directed to:

Coach Cluster

Operated by RRR Business Solutions LLP

Email: connect@rrrbizsolutions.com

Support Email: connect@rrrbizsolutions.com

Registered Office: Please write to us at connect@rrrbizsolutions.com for the registered office address.